Refund and Returns Policy

Overview

At Fitevis, we strive to provide high-quality mini travel speakers designed for your convenience and enjoyment. Your satisfaction is our priority, and we want to ensure you have a smooth experience when shopping with us. If you are not entirely satisfied with your purchase, our Refund and Returns Policy outlines the process to make your return or refund request as seamless as possible.

Returns

We accept returns within 30 days of the purchase date. To be eligible for a return, the item must meet the following conditions:

  • The product must be unused, undamaged, and in its original packaging.

  • All accessories, manuals, and components must be included.

  • A valid proof of purchase or order confirmation must be provided.

If your return does not meet these conditions, we reserve the right to reject the request or offer a partial refund.

How to Initiate a Return

  1. Contact Us – Email us at info@fitevis.xyz with your order details and reason for the return.

  2. Approval & Instructions – If your return is approved, we will provide instructions on how to send the item back.

  3. Return Shipping – Customers are responsible for return shipping costs unless the product is defective or incorrect.

  4. Inspection & Processing – Once we receive your item, we will inspect it and process your refund or exchange within 5-7 business days.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: The refund will be processed to your original payment method within 7-10 business days.

  • Rejected Refunds: If the return does not meet our criteria, we will notify you and return the product to you.

Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards

  • Final sale or clearance items

  • Customized or personalized products

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, email us at info@fitevis.xyz within 7 days of receiving your order. Once approved, we will provide further instructions on the exchange process.

Damaged or Defective Products

If you receive a damaged or faulty speaker, please take the following steps:

  1. Contact us immediately at info@fitevis.xyz with your order details.

  2. Provide photos or videos showing the damage or defect.

  3. We will review your case and either issue a replacement or a refund at no additional cost.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

  1. Check your bank account again.

  2. Contact your credit card provider, as refunds may take time to reflect.

  3. Reach out to your bank for processing times.

  4. If you have done all of the above and still haven’t received your refund, contact us at info@fitevis.xyz.

Shipping Returns

To return your product, please ship it to the following address:

Fitevis Returns Department
9309 JEWEL LAKE RD
ANCHORAGE, AK 99502-1561, USA
Phone: (570) 601-4874
Email: info@fitevis.xyz

Customers are responsible for covering return shipping costs unless the item is defective or incorrect.

Need Help?

For any questions or concerns regarding our Refund and Returns Policy, feel free to contact us:

Thank you for shopping with Fitevis – your trusted brand for personal mini travel speakers!